FAQ

Delivery times vary depending on when you order.
[Regular products]
Delivery will take place within 2-3 business days. During peak periods delivery will take place within 3-4 business days.

[Pre-order items] After placing your order, your items will be shipped according to the delivery date shown on the product page.

In the unlikely event that the delivery date is delayed, we will contact you via the email address you registered.

*Please note that payment for products, whether regular or pre-order, will be made at the time of purchase.

注文完了後の複数のオーダーをまとめての発送は承っておりません。

あらかじめご了承ください。

We do not accept combined shipping of multiple orders after the order has been completed.

Please note.

We take every precaution when inspecting products, but if you receive a defective product, we regret to inform you that we will replace it.

Returns are only accepted if the item is out of stock. If there is a defect, please check the following and contact us via the inquiry form within 7 days of receiving the item.

We will respond as soon as possible after receiving your contact. Please note that we cannot accept returns in the following cases, so please be sure to check the following before contacting us via the inquiry form.

・In the case of exchanging or returning a product (color or size) ・In the case of damage or scratches that are the customer's fault, or if the product has been used even once ・In the case of the product tag being damaged or removed ・In the case of the bag, tag, or accessories included with the product being missing ・In the case of losing or discarding the delivery note/invoice included with the product (in the case of Yu-Packet, the delivery note will not be included)
- If the reason is individual, such as the product having a strong smell - If you contact us more than 7 days after delivery - If the product has been washed even if it has not been worn - We cannot accept unilateral requests for return, so we appreciate your understanding in advance.

Credit card payment is completed when you order the product, so depending on the credit card company's closing date, you may receive the bill before the product arrives.

If the product does not arrive as scheduled and your order is cancelled, we will cancel your credit and the amount will be deducted from your next month's bill, so please rest assured.

注文後に、登録アドレスへ自動配信するメールより【ご購入情報】は確認できます。
また、会員登録を行うことでログイン後のマイページで注文履歴を参照できますので、せびご活用ください。

お客様都合によるキャンセル・交換は一切お受けできません。

又、ご連絡なき無断返品（不良品のみ）は事務処理にお時間がかかってしまいますので、事前にお問合せフォームよりご連絡をお願い致します。

ご注文確定後のキャンセルはご対応出来かねます。あらかじめご了承ください。

配送会社の荷物お問い合わせシステムよりお問い合わせ番号でご確認していただけます。

お問い合わせ番号は注文後に、登録アドレスへ自動配信するメールより確認できます。

ご購入時の住所間違いや保管期限超過により返送されてしまった場合は、当店に戻り次第キャンセル手続きとさせて頂きます。

再送のお手続きはお承っておりませんので、誠に恐れ入りますが再度サイトよりご購入手続き頂けますようお願い致します。

※著しく商品のお受け取り出来ず返品が続いてしまっているお客様は 誠に恐れ入りますが今後のご購入に制限を設けさせて頂く場合がございますのでご理解の程よろしくお願い致します。