Shipping policy
Cancellation, Returns, and Exchanges
(1) We do not accept returns or cancellations due to customer reasons.
(2) Size and color exchanges will be accepted only if the item is in stock.
In such cases, the customer is responsible for shipping charges. Please check the size guide and product images on the product page carefully before ordering.
(3) Please note that cancellations, returns, and exchanges cannot be accepted for the following items. We take all possible measures to inspect the products, but in the unlikely event that a defective product is delivered, we will exchange the product for a replacement. Returns are accepted only if the product is out of stock.
We will pay the return shipping costs for defective items or incorrectly shipped items.
In addition, if there is a defective product, please contact us within 7 days from the date of arrival of the product.
We will respond as soon as possible.
＜Items for which we do not accept cancellations, returns, or exchanges
Worn
For items that have been worn, we cannot accept returns even if there are defects.
Please be sure to check the product before wearing.
Products that have been damaged or soiled by the customer
Flaws and stains that occur after arrival are not eligible for return.
Products that are different from the color or image on the screen
We try to take pictures so that the colors look the same as the actual product as much as possible, but the colors may look different due to differences in the monitor of the smartphone used by each customer.
In addition, even if it is the same product, there is rarely a slightly different color depending on the time of production, but it is not subject to defects.
Threads from the sewing process are sticking out.
If there is no problem if the threads are cut cleanly with scissors, we will inform you about the treatment.
Contact us after more than 7 days have passed since delivery.
Please understand that we cannot respond even if there is a defect.
Please understand that we are not able to respond to any defects after more than 7 days of delivery.
We will not be able to respond to any defects, so we ask for your understanding.
Items that have been washed even if they have not been worn.
Even if it is not worn, we cannot respond even if there is a defect, so we ask for your understanding.
If there is a defect, we will correspond by exchange if there is stock of the corresponding product.
Please understand that we cannot accept one-sided requests for returns.
About delivery
<Tomesupply> <Tomesupply> <Tomesupply> <Shipping
Delivery Charge
Delivery charges vary depending on the area.
Hokkaido: 1,100 yen
Tohoku, Kanto, Shinetsu, Chubu, Hokuriku: 820Yen
Kansai：¥880
Chugoku/Shikoku: 950 yen
Kyushu: 1,100Yen
Okinawa: 1860Yen
Delivery service
Yamato Transport or Japan Post
Overseas delivery varies by region.
■Timing of Product Shipment
For regular items, we will ship within approximately one week from the time of order confirmation.
For pre-order items, we will ship according to the delivery date shown on the product page.
In the unlikely event of a delay in delivery, we will contact you via your registered e-mail address.
Please note that payment for all orders, whether regular or pre-ordered, is due at the time of purchase.
(1) We do not accept returns or cancellations due to customer reasons.
(2) Size and color exchanges will be accepted only if the item is in stock.
In such cases, the customer is responsible for shipping charges. Please check the size guide and product images on the product page carefully before ordering.
(3) Please note that cancellations, returns, and exchanges cannot be accepted for the following items. We take all possible measures to inspect the products, but in the unlikely event that a defective product is delivered, we will exchange the product for a replacement. Returns are accepted only if the product is out of stock.
We will pay the return shipping costs for defective items or incorrectly shipped items.
In addition, if there is a defective product, please contact us within 7 days from the date of arrival of the product.
We will respond as soon as possible.
＜Items for which we do not accept cancellations, returns, or exchanges
Worn
For items that have been worn, we cannot accept returns even if there are defects.
Please be sure to check the product before wearing.
Products that have been damaged or soiled by the customer
Flaws and stains that occur after arrival are not eligible for return.
Products that are different from the color or image on the screen
We try to take pictures so that the colors look the same as the actual product as much as possible, but the colors may look different due to differences in the monitor of the smartphone used by each customer.
In addition, even if it is the same product, there is rarely a slightly different color depending on the time of production, but it is not subject to defects.
Threads from the sewing process are sticking out.
If there is no problem if the threads are cut cleanly with scissors, we will inform you about the treatment.
Contact us after more than 7 days have passed since delivery.
Please understand that we cannot respond even if there is a defect.
Please understand that we are not able to respond to any defects after more than 7 days of delivery.
We will not be able to respond to any defects, so we ask for your understanding.
Items that have been washed even if they have not been worn.
Even if it is not worn, we cannot respond even if there is a defect, so we ask for your understanding.
If there is a defect, we will correspond by exchange if there is stock of the corresponding product.
Please understand that we cannot accept one-sided requests for returns.
About delivery
<Tomesupply> <Tomesupply> <Tomesupply> <Shipping
Delivery Charge
Delivery charges vary depending on the area.
Hokkaido: 1,100 yen
Tohoku, Kanto, Shinetsu, Chubu, Hokuriku: 820Yen
Kansai：¥880
Chugoku/Shikoku: 950 yen
Kyushu: 1,100Yen
Okinawa: 1860Yen
Delivery service
Yamato Transport or Japan Post
Overseas delivery varies by region.
■Timing of Product Shipment
For regular items, we will ship within approximately one week from the time of order confirmation.
For pre-order items, we will ship according to the delivery date shown on the product page.
In the unlikely event of a delay in delivery, we will contact you via your registered e-mail address.
Please note that payment for all orders, whether regular or pre-ordered, is due at the time of purchase.