inquiry

For returns, exchanges, or product inquiries, please contact us using the form below.

*We will usually respond to your inquiries within 2-3 business days, but depending on the situation, such as long holidays, it may take some time.

We appreciate your understanding in advance.

[About canceling products]

Please note that we cannot accept cancellations after an order has been confirmed.

[Regarding returns and exchanges]

We cannot accept cancellations or exchanges due to customer convenience. In addition, returns without prior notice (only defective products) will take time to process, so please contact us in advance using the inquiry form.

[Returns and exchanges of defective products]

We do our utmost to inspect and check the quality of our products, but in the unlikely event that you receive a defective product, we will exchange the product. Returns are only accepted if the product is out of stock. If there is a defect, please check the following and contact us via this email form within 7 days of receiving the product. We will respond as soon as possible after receiving your contact. Please note that we cannot accept returns in the following cases, so please be sure to check the following before contacting us via the inquiry form.

・In the case of exchanging or returning a product (color or size) ・In the case of damage or scratches that are the customer's fault, or if the product has been used even once ・In the case of the product tag being damaged or removed ・In the case of the bag, tag, or accessories included with the product being missing ・In the case of losing or discarding the delivery note/invoice included with the product (in the case of Yu-Packet, the delivery note will not be included)
- If the reason is individual, such as the product having a strong smell - If you contact us more than 7 days after delivery - If the product has been washed even if it has not been worn - We cannot accept unilateral requests for return, so we appreciate your understanding in advance.